Shipping Policy

Last updated: 22 June 2026

MŪSQ currently delivers to physical addresses within South Africa.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or South African public holidays are processed from the next business day.

Processing may take longer during launches, promotions, peak periods or where an order requires verification.

Processing time is separate from courier transit time.

Delivery Estimates

Estimated courier transit times after dispatch are:

• Major metropolitan areas: approximately 1–4 business days.
• Regional and outlying areas: approximately 3–7 business days.

These are estimates, not guaranteed delivery dates.

Delays may occur because of courier operations, severe weather, road conditions, public holidays, security incidents, address problems or other circumstances outside our reasonable control.

Unless another delivery period has been expressly agreed, we will execute an online order within the period required by applicable law.

If an ordered product is unavailable and we cannot fulfil the order, we will notify you and refund amounts due within the legally required period.

Shipping Charges

Shipping charges are calculated and displayed before payment is completed.

The charge may depend on the delivery address, parcel size, courier service and any promotion in effect.

No undisclosed compulsory delivery charge will be added after you submit the order.

Delivery Addresses

You are responsible for providing a complete and accurate delivery address, contact number and any access information required by the courier.

Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after dispatch.

Where a parcel is returned or requires redelivery solely because the customer supplied an incorrect or incomplete address, was unavailable after reasonable delivery attempts, or refused a valid delivery, the reasonable redelivery cost may be charged to the customer.

This does not apply where the failed delivery was caused by MŪSQ or the courier.

Tracking

Where tracking is available, dispatch confirmation and tracking details will be sent to the email address or telephone number provided with the order.

Tracking updates are supplied by the courier and may not appear immediately after dispatch.

Delivery and Risk

Goods remain at MŪSQ's risk until the customer or an authorised recipient accepts delivery at the agreed delivery address, subject to applicable law.

A courier scan alone does not remove your right to report a genuinely missing, misdelivered or damaged parcel.

Damaged Parcels

If a parcel arrives visibly damaged:

• Photograph the outer packaging and shipping label before discarding them.
• Photograph the product and internal packaging.
• Contact support@musq.co.za as soon as reasonably possible.

We may request the packaging for a courier claim.

Your statutory rights are not lost merely because you could not photograph or retain packaging.

Missing or Delayed Parcels

If tracking shows no meaningful movement or the parcel has not arrived within a reasonable period after the estimate, contact us with your order number.

We will investigate with the courier and, where the parcel is confirmed lost or undeliverable, arrange an appropriate replacement or refund.

International Shipping

We do not currently offer international delivery unless expressly confirmed in writing before an order is placed.

Contact

Email: support@musq.co.za
Phone / WhatsApp: 061 524 9593
Address: Cycad Estate, Bendor, Polokwane, Limpopo, 0699, South Africa