Privacy policy

Privacy Policy

Last updated: 22 June 2026

MUSQ (Pty) Ltd, trading as MŪSQ, respects your privacy and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable law.

For purposes of POPIA, MUSQ (Pty) Ltd is the responsible party for personal information processed through musq.co.za and our customer-service channels.

Our Contact Details

Responsible party: MUSQ (Pty) Ltd, trading as MŪSQ
Address: Cycad Estate, Bendor, Polokwane, Limpopo, 0699, South Africa
Email: support@musq.co.za
Phone / WhatsApp: 061 524 9593

Personal Information We Collect

Depending on how you interact with us, we may collect:

Your name, email address, telephone number and delivery or billing address.
Order information, products purchased, returns, refunds and customer-service history.
Payment and transaction information. Complete payment-card details are generally processed by our authorised payment providers and are not stored directly by MŪSQ.
Account information and preferences, where customer accounts are available.
Messages, reviews, survey responses and other information you provide to us.
Device, browser, IP address, cookie, website-usage and approximate location information.
Marketing preferences and information about how you interact with our communications.

How We Collect Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, join a mailing list or otherwise provide information.
Automatically when you use our website, through cookies and similar technologies.
From Shopify, payment providers, delivery partners and other service providers involved in your transaction.
From social media platforms when you interact with our official accounts, subject to the platform's own privacy terms.

Why We Use Personal Information

We may process personal information to:

Provide products and services, accept payment, fulfil orders and arrange delivery.
Communicate about orders, returns, refunds, stock, customer support and service notices.
Verify transactions, prevent fraud and protect our website, customers and business.
Maintain records and comply with tax, accounting, consumer-protection and other legal obligations.
Improve our products, website, customer service and marketing.
Send marketing communications where permitted by law and in accordance with your preferences.
Establish, exercise or defend legal rights.

We process personal information where you have consented, where it is necessary to conclude or perform a contract with you, where the law requires or permits it, or where processing is necessary for a legitimate interest that does not unjustifiably infringe your rights.

When Information Is Mandatory

Certain information, including your name, contact details, delivery address and payment information, is required to process and deliver an order.

If you do not provide required information, we may be unable to complete the transaction.

Shopify and Service Providers

Our store is hosted by Shopify. Shopify processes information to provide the ecommerce platform, checkout, security and related services.

We may also share necessary information with:

Payment processors and financial institutions.
Courier, fulfilment and delivery providers.
Website hosting, email, analytics, advertising, fraud-prevention and customer-support providers.
Accountants, lawyers, insurers and other professional advisers.
Regulators, courts, law-enforcement bodies or other authorities where required or permitted by law.

Service providers may process information only for authorised purposes and subject to appropriate contractual, confidentiality and security obligations.

We do not sell customer contact information.

Cookies, Analytics and Advertising

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, measure performance, prevent fraud and understand how visitors use the store.

Where required, you may manage non-essential cookies through the consent tools displayed on the website or through your browser settings.

Disabling certain cookies may affect website functionality.

Direct Marketing

We may send marketing emails or messages where you have consented or where otherwise permitted by law.

You may opt out at any time by using the unsubscribe link in an email or contacting support@musq.co.za.

Opting out of marketing does not prevent us from sending essential communications about an order, account, safety notice or legal matter.

International Transfers

Shopify and some service providers may process or store personal information outside South Africa.

Where information is transferred internationally, we take reasonable steps to ensure that the recipient is subject to a law, binding agreement or other safeguards that provide an adequate level of protection as required by POPIA.

Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, legal compliance, accounting, fraud prevention and dispute resolution.

When information is no longer required or authorised to be retained, we will delete, destroy or de-identify it as reasonably practicable.

Security

We use reasonable technical and organisational safeguards designed to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

No internet transmission or storage system is completely secure. Customers should not send sensitive payment or identity information through ordinary email, WhatsApp or social-media messages.

Your Rights

Subject to applicable law, you may:

Ask whether we hold personal information about you.
Request access to your personal information.
Request correction or updating of inaccurate, incomplete or outdated information.
Request deletion or destruction where we are no longer authorised to retain information.
Object to certain processing, including direct marketing.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Information Regulator of South Africa.

We may need to verify your identity before processing a request.

Privacy requests may be sent to support@musq.co.za.

Children

Our store is not directed at children. We do not knowingly collect personal information from a child without the consent of a competent person where consent is required by law.

Third-Party Links

Our website may link to third-party websites or platforms. Their privacy practices are governed by their own policies, and MŪSQ is not responsible for their independent processing activities.